Why EVA ?
EVA (Engage Virtual Assistant) is one-stop digital assistant creation platform. It offers innovative and automated customer engagement through assistant over Video telephony call, assistant over Audio telephony call and 3-in-1 (Video/Audio/Text) assistant over conventional channels (Mobile App and Web browser). EVA revolutionizes customer engagement in any business area such as
Contact Centre
Customer Service & Care
Sales and Marketing
Promotions and Customers/Prospects outreach
Contact Centre
Customer Service & Care
Sales and Marketing
Promotions and Customers/Prospects outreach
EVA Key Features
Omni-Channel
Assistant accessible on - Telephony video & voice call, MyJio, JioPhone, JioTV, iOS/Android Apps, Browser and API
No-Code Platform
A user friendly platform to configure and deploy bots with minimal efforts and high productivity
Conversational Flow
Dynamic conversational capability for effortless progression of ideas and responses to a user
Deep Integration
Integrates efficiently with legacy systems such as ERP, Salesforce, CRM and many more
Easy to use
Runtime toggle among Video/Audio/Text modes, on-the-fly language change and trending questions for effortless conversation
Multilingual
Assistant understands languages user speaks. English, Hindi, Marathi, Gujarati, Bengali and many other languages supported
Entities
Helps assistant to capture user inputs and reply accordingly with specific details to the question
Dashboard
Track user behavior with data point such as unanswered queries, daily questions, daily active users, feedback and rating.
User Management
Add teams and authorization levels for Bot creation and management. Also, share the Bot with anyone privately or publicly
Omni-Channel
Assistant accessible on - Telephony video & voice call, MyJio, JioPhone, JioTV, iOS/Android Apps, Browser and API
No-Code Platform
A user friendly platform to configure and deploy bots with minimal efforts and high productivity
Conversational Flow
Dynamic conversational capability for effortless progression of ideas and responses to a user
Deep Integration
Integrates efficiently with legacy systems such as ERP, Salesforce, CRM and many more
Easy to use
Runtime toggle among Video/Audio/Text modes, on-the-fly language change and trending questions for effortless conversation
Multilingual
Assistant understands languages user speaks. English, Hindi, Marathi, Gujarati, Bengali and many other languages supported
Entities
Helps assistant to capture user inputs and reply accordingly with specific details to the question
Dashboard
Track user behavior with data point such as unanswered queries, daily questions, daily active users, feedback and rating.
User Management
Add teams and authorization levels for Bot creation and management. Also, share the Bot with anyone privately or publicly
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EVA Case Studies
EVA revolutionizes contact centre and app based customer engagement. It offers a visual and naturally interactive communication through video/voice/text engagement methodologies.
EVA has helped businesses across industries to achieve next level of customer interaction. Current live assistants support: Customer care, Healthcare advisory, Movies & Web series promotions, Investment advisory, Travel advisory and Bank loan application process.
BigFm Boosts Customer Engagement with JioEVA
“A highly successful project, JioEVA has helped us show up a lot of revenue and activate the retails that valued a big way. Look forward to such collaborations in the future. Thank you.”
-Sunil Kumaran
COO BigFM
